Refund and cancellation policy
Effective date: 19 August 2026.
This page explains the refund and cancellation rules for public offers sold by Vidal Signatures Consults Limited. The policy shown when you pay applies to your purchase.
Nothing on this page removes any right you have under Nigerian law.
1. Rules that apply to every offer
If we cannot provide the service
If Vidal Signatures Consults cancels an offer or cannot provide any part of it, you may choose a reasonable new date or receive a full refund. If only part cannot be provided, you may choose a reasonable new date or a refund for the part that was not provided.
Payment processing fees
Where this policy allows a deduction, we may deduct only the Paystack processing fee that was actually charged and not returned to us. We will state the deduction in writing.
Duplicate and incorrect payments
We will refund a confirmed duplicate payment or any confirmed excess amount paid. We may ask for the payment reference and proof of payment before processing the request.
Problems with a delivered service
You may ask us to correct, repeat, or refund an affected part where a service was not supplied, was materially different from what was agreed, or was not provided with reasonable care.
2. China Scholarship Class and Self Help Package
Payment gives immediate access to the private class community. The class, recording, and any files included in the option you bought are digital services and materials.
Before access is provided
If access has not been provided, you may cancel and receive the amount paid, less any Paystack fee that was charged and not returned to us.
After access is provided
Once community, class, recording, or file access has been provided, we will review any cancellation request based on what has already been delivered. Any approved refund covers only the part that has not been provided. We will give you a written breakdown of any deduction.
If Vidal Signatures Consults cancels the class and does not provide a recording or reasonable replacement, you may receive a refund for the affected part.
3. Study Abroad Strategy Package
This section applies to the ₦150,000 Study Abroad Strategy Package.
When personal work starts
Personal work starts when you submit the private planning form and the Vidal SC Team begins reviewing your information, research, or preparation for the service.
Before personal work starts
You may cancel before submitting the private planning form and before personal work starts. You will receive the amount paid, less any Paystack fee that was charged and not returned to us.
After personal work starts
We will review the work already completed. Any approved refund will cover the part of the package that has not been provided. We may deduct the fair value of completed research, reviews, sessions, documents, or other personal work, plus any approved third-party cost that cannot be recovered. We will give you a written breakdown.
Session changes
Use the booking system to reschedule at least 24 hours before a booked session. A late cancellation or missed session can move the service dates. Emergencies will be reviewed fairly.
4. Proof of Funds Consultation
This section applies to the ₦10,825 Proof of Funds Consultation. The service includes a check of the current official requirement, one 60-minute call, and a written Proof of Funds Action Plan.
Refunds
The ₦10,825 fee is non-refundable once paid. This does not remove a refund or another right required by Nigerian law. If Vidal Signatures Consults cannot provide the service, section 1 applies.
Changing your call time
After payment, your private booking link will be sent by email. Use it to choose an available time. You may reschedule or cancel in the booking system until 24 hours before the confirmed time. After that cutoff, contact the Vidal SC Team. Emergencies will be reviewed fairly.
If you miss your first call
If you are not available for your first call, you may use your private booking page to choose one replacement call. The replacement must use an available time on Monday, Tuesday, or Thursday from 11am to 3pm WAT. Only one replacement call is included.
After the call
There is no change-of-mind refund for the call, research, or Action Plan after that part has been delivered. You still have the rights in section 1 if the service was not provided as agreed.
5. Client information and delays
You must provide accurate information and the documents reasonably needed for a personal service. Late or missing information may move a call, session, or delivery date by the time needed to complete the work safely and correctly.
6. How to request a cancellation or refund
Email contact@vidalsignatures.org with:
- Your full name.
- The email address and phone number used for payment.
- The offer you bought.
- Your Paystack payment reference.
- The reason for your request.
- Any information that helps us review the request.
We will acknowledge the request and may ask for information needed to review it. Approved refunds are sent to the original payment method where possible and are processed within 7 working days after approval. Your bank or payment provider may take more time to show the funds.
You may also contact Paystack, the Federal Competition and Consumer Protection Commission, or another lawful authority. Contacting us first gives the Vidal SC Team a chance to review and resolve the issue.
7. Policy changes
A later change will not reduce a right that already applies to an earlier payment. We record the policy version accepted with paid service checkouts.
Return to the Proof of Funds Consultation, Study Abroad Strategy Package, or China Scholarship Class.